Castle Vets at 131 Upper Hale Road in Farnham, England

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Reviews about Castle Vets

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  Farnborough Practice, I would like to say that the recent visit to this vets wasn't favourable. My husband and I have two cats and have been loyal customers of this practice for the last 14 years. Our oldest cat at 14 years old became very ill last Friday. We took him to the vets as an emergency. The vet we saw informed us that he had a galloping heart beat which could mean water around his heart which could be drained. The vet offered to do tests. We informed her that we didn't have any insurance but at no time did she inform us at the tests would be very costly. The vet did tests at a cost of £550.00 without informing us of the cost. When we asked for advice on what would be best, the vet stated she wasn't prepared to give her opinion as she didn't wish to influence our decision. Both my husbands and myself were in a state of panic to see our beloved cat in such distress. We both feel that it is part of a vets job and duty to minimize an animals suffering and not to prolong it. Ourselves and many others depend on recieving honest guidance from a vet to help decide the best course of action to be taken when dealing with a sick animal.The last 24 hours of our cats life were traumatic for both him and us. Our cat was put through tests that were uneccessary in our opinion as the vet in question should have known that he was so ill from experience and that the chances of him recovering to have any quality of life was very poor. Money seemed to be the primary goal on this occasion and not the welfare of our beloved cat. Our cat was so ill that he had to be put to sleep less than 24 hours later. Myself and my husband would like to say a big thank you to the other vet who was so kind and undestanding when our cat was put to sleep last Saturday morning. I feel it is important to state that up to last Friday we have been satisfied with this vetinary practice.This may be due to having been seen by other vets in the past. I wish to add that yesterday the vet that we had dealings with phoned us to apologise for not informing us of the high costs that would be involved with the tests that were carried out on our cat.
  by Kathryn Hall

  April 21, 2017

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